Reduce the manual calling effort and cost by 80%. Cloud Automated Confirmation System (CODAC) is designed for any company that makes routine outgoing calls.
Once the products are delivered to the recipient, the company calls the customer informing him about the delivery status of the product. The delivery process is incomplete without generating a feedback. It automates a call to track the feedback of the customers.
There can be multiple reasons due to which your products may not get delivered on time. These may include reasons, such as operational issues, curfew, bad weather conditions, etc. In such cases, one can inform his buyers using EDD (Expected Delivery Date) messages and NEDD (No Expected Delivery Date).
Confirm orders for the e-buyers to ensure proper delivery of a product. Get an access of genuine buyers. Generate an automated call to every customer who chooses to buy swith you through Cash-on-Delivery model.
Retain customers that otherwise would be lost due to payment failures. Help buyers complete their transactions by either directly mailing them the transaction gateway or ask them to proceed with the transaction again.
Avoid door rejections and losses. Prior the order is dispatched for delivery, call the buyer to assure his availability. Generate an automated call seeking for a response for order authentication.
Record calls for training and quality purpose. Listen to calls and understand client requirement for better service delivery.
Confirm the address entered by the buyer enabling avoiding lost orders. This happens through the text-to-speech conversion of the address entered by the client.
Inform your buyers in advance about the delay in delivery of the orders placed. Keep your customers informed about the issues due to late deliveries and ensure superior customer service.
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